Last updated: October 7, 2026
BioBond Labs packages orders securely, processes them promptly, and handles research materials with care. This Shipping, Returns & Refund Policy explains order processing, delivery expectations, local pickup, and how we handle shipment or product issues.
All BioBond Labs products are intended strictly for laboratory research use only. Not for human or veterinary use. Not for medical treatment use.
Order Processing
Most in-stock orders are prepared for shipment the same business day, except Sundays. Orders placed after carrier pickup, on Sundays, or on certain holidays may be processed the next available shipping day. Once a shipping label is generated, tracking information may be provided by email.
Shipping Methods
BioBond Labs ships to U.S. customers only. No international orders are accepted.
- Standard Shipping: $11.95, estimated 3-6 business days.
- Express Shipping: $24.95, estimated 1-3 business days.
- Free Standard Shipping: available on orders of $200 or more.
Delivery times are estimates and are not guaranteed. Transit time may vary by destination, carrier, weather, service interruption, or other circumstances outside BioBond Labs’ control. Once a shipment has been accepted by the carrier, BioBond Labs cannot guarantee a specific delivery date.
Local Pickup
Free local pickup is available at BioBond Labs in Marquette, Michigan. Do not arrive for pickup until you receive a ready-for-pickup email. That message will provide the pickup address and access instructions.
Damaged, Missing, or Incorrect Orders
Please inspect your package promptly after delivery. If an order arrives damaged, incomplete, incorrect, or with a verified product defect, notify BioBond Labs within seven (7) days of receipt at biobondlabs@gmail.com. Include the order number and, when applicable, clear photos of the product, packaging, shipping label, and package condition so the issue can be reviewed.
Returns and Refunds
Because BioBond Labs supplies sensitive research materials, returns and refunds are not accepted after an order has shipped except when BioBond Labs confirms a shipping error, incorrect item, damage, or product defect that qualifies for a replacement or refund. Any approved return must be authorized in writing by BioBond Labs before it is sent back. Unauthorized returns will not be accepted or refunded.
When a refund is approved, it will generally be processed within five to seven business days after eligibility is confirmed. Shipping charges are non-refundable except when BioBond Labs confirms a shipping or product error for which reimbursement is appropriate.
Incorrect or Undeliverable Addresses
The purchaser is responsible for providing an accurate shipping address. If a package is undeliverable because the purchaser supplied an incorrect address, refused delivery, or failed to collect a shipment, the purchaser remains responsible for related shipping charges. Reshipment may require an additional shipping payment.
Carrier Delays, Loss, or Damage
Carrier delays or handling events can occur after an order leaves BioBond Labs. Contact us promptly if tracking or package condition indicates a problem. We will review the circumstances and assist with available documentation or next steps when appropriate.
Contact
For questions about order status, shipping, pickup, delivery, or product concerns:
BioBond Labs, LLC
Shipping & Receiving
501 Horizons Drive
Marquette, MI 49855
Email: biobondlabs@gmail.com
Text: (906) 361-5199
By completing a purchase on BioBondLab.com, you acknowledge and agree to this Shipping, Returns & Refund Policy, our Terms & Conditions, and our Privacy Policy.